About us

We are one of three agents appointed by the government to help provide Help to Buy schemes across England. We cover the South of England.

What we do

Help to Buy is a government scheme (opens in a new window) providing a range of options designed to make it more affordable for you to buy a home.

As a Help to Buy agent, our role is to:

  • help you understand the schemes 
  • assess whether you are eligible to take part
  • do an initial assessment of affordability – to make sure you can comfortably cover any payments associated with your home purchase 
  • guide you through the home buying process through Help to Buy.

We have the authority to give you the go-ahead to purchase a home with help from:

  • Help to Buy: Equity Loan
  • Help to Buy: Shared Ownership 
  • Home Ownership for People with Long-Term Disabilities (HOLD) 
  • Older Peoples Shared Ownership (OPSO) 
  • Rent to Buy 

The geographical areas we cover

As a Help to Buy agent for the South of England we cover:

  • Bedfordshire
  • Berkshire
  • Bristol, Bath, Somerset & Mendip
  • Buckinghamshire
  • Cambridgeshire
  • Cornwall (including the Isles of Scilly)
  • Devon
  • Dorset
  • East Sussex
  • Essex
  • Gloucestershire
  • Hampshire & Isle of Wight
  • Hertfordshire
  • Kent
  • Norfolk
  • Oxfordshire
  • Suffolk
  • Surrey
  • West Sussex
  • Wiltshire

The two other Help to Buy agents are based in the North of England (opens in a new window) and Midlands and London (opens in a new window).

How to contact us

Our office opening hours are Monday – Friday, 9am - 6pm.

Telephone number: 0800 456 1188 

For general enquiries please use email address: info@helptobuyagent3.org.uk

For Equity Loan documentation please use email address: reservations@helptobuyagent3.org.uk

For Stakeholders please email support@helptobuyagent3.org.uk you will be required to sign a data protection declaration before we provide you with a username and password to access our system  via https://www.hoisonline.net/developer/

Postal address: Collins House, Bishopstoke Road, Eastleigh, Hampshire  SO50 6AD

View Google Map

 

Feedback and complaints

We aim to provide you with a first-class service.

If you are unhappy with a service we have provided, we want to know so that we can put things right and avoid it happening again. Please see our complaints policy (PDF, opens in a new window) for details of our commitment to managing any concerns you have.

If you are unhappy with our service, you can tell us by calling 0800 456 1188 or emailing us at complaints@helptobuyagent3.org.uk.

For response times please see the table below:

Stage

We aim to acknowledge your complaint

We aim to respond to your complaint

Informal Complaint

Verbally or in writing on receipt of complaint

Verbally or in writing with 5 working days of receipt

1

In writing, within 2 working days 

In writing, within 10 working days of the acknowledgement

2

In writing, within 2 working days of receipt

In writing, within 20 working days of the acknowledgement.


If you are happy with the service we provide, we want to know so we can continue to do things well.