We are receiving a high volume of Help to Buy: Equity Loan applications, following the easing of COVID-19 lockdown measures.
As a result, it is taking us longer than we would expect to process some documents. We are currently working within the following timescales:
• Authority to Proceed: 11-12 working days • Requests to reissue Authority to Proceed document: 14 working days • Authority to Exchange: 8-9 working days • Confirmation to Developer: 2 working days
LCHO Applications we are working within the SLA of 4 working days
In line with government advice, our teams are working remotely. We are unable to receive and process documents sent by post in a timely way. To avoid unnecessary delays, please use our online service to submit applications.